Process Development Manager

• Process designing and optimization.
• Process measuring and monitoring, including definition of critical success factors and key performance indicators.
• Knowledge of the ISO 9000 family and its application in the organization.
• Conducting quality review activities and process audits.
• Proven experience with modern quality and risk management tools and techniques.
• MS Visio.
• MS Word: template management, document reformatting, macro knowledge and styles management.
• MS Excel: pivot tables, graphics and data management.
• MS PowerPoint: template management.
• Support the establishment of the NCIA Process Framework across NCIA, coordinate process review and optimization sessions, create and maintain dashboards for process performance management, and perform related activities.
• Lead complex root cause analysis and process optimizations.
• Define and conduct quality review activities and process audits.
• Perform content management for SharePoint sites under control of CQO.
• Measure and report on Agency quality metrics and KPIs.
• NATO Secret security clearance.

• Advanced knowledge and experience in workflow automation tools such as SharePoint Designer.
• Customizing SharePoint sites, pages, layouts and forms, including third-party form designer tools such as InfoPath.
• Knowledge of programming languages such as Python and React.
• SharePoint Design Privilege to create lists, set up libraries, define and maintain attributes, maintain site pages and perform content management.
• Administration and customization of Microsoft SharePoint 2013 and 2019.
• Visual Basic for Applications (VBA).
• Microsoft Access.

NCIA zoekt een Process Development Manager voor ondersteuning van de Quality and Risk Management Branch en het Chief Quality Office.

De functie richt zich op het opzetten van het NCIA Process Framework.

Je coördineert reviewsessies en optimalisatiesessies rond processen.

Je ontwikkelt en onderhoudt dashboards voor procesprestatiemanagement.

Je plant systematische corrigerende maatregelen.

Daarmee help je fouten te verminderen en de kwaliteit van systemen en diensten te verbeteren.

Je evalueert naleving van organisatorische standaarden.

Je identificeert non-conformiteiten en onderzoekt onderliggende oorzaken.

Je leidt complexe root cause analyses.

Je voert procesoptimalisaties uit.

Je definieert en organiseert kwaliteitsreviews en procesaudits.

Je beheert Microsoft Office-templates.

Je ondersteunt documentherformattering en stijlenbeheer.

Je verzorgt contentmanagement voor SharePoint-sites van het CQO.

Je meet kwaliteitsmetrics en KPI's van de organisatie.

Je rapporteert over kwaliteitsresultaten.

De functie vraagt kennis van ISO 9000 en kwaliteit- en risicomanagement.

Ervaring met SharePoint en workflowautomatisering is gewenst.

De standplaats is Den Haag, Nederland.

Een NATO Secret security clearance is vereist.